Store Policy

Shipping/Insurance/Duty/Tax 

  

Shipping Information 

All orders are safely delivered by a secure valid tracking system. 

Our goal is to offer you the best shipping options(Standard/Express).  

Shipments vary widely from country to country. Shipping costs are non-refundable. 

(If you receive a refund, the cost of return shipping will be deducted from your refund.)  

Business days are Monday-Friday, excluding holidays within each country.  

Our handling time(Processing time) is about 3 to 5 days. 

  

Shipping Speed, excluding handling time(3-5 days) 

• Standard : 7-14 days 
• Express : 3-5 days 

Information	Standard	Express
Delivery Period	7-14 days	3-5 days
Valid Tracking Number	O	O
Shipping Insurance	X	O
Receiver Signature	X	O

  

*US-Express : Available only in this area-Alaska, Hawaii, PR, VI, MP, AS 

 

We can only ship packages to this area with Express shipping service. 

It's not available to ship with Standard shipping service. 

 

  

Offer Media of Packing Process 

All packing courses will be photographed. We will send them to you to ensure the safe arrival of products. 

  

Shipping Insurance 

Shipping insurance is included in the shipping cost in Express.  

We provide you with protection against the risk of physical loss or damage to your shipments from external causes during transportation.  

Shipment Insurance provides the assurance and peace of mind that your purchases are protected in the event of loss or damage in transit.  

   

South Korea Public Holidays 2024 

Due to the public holidays, your orders could take longer than usual to dispatch during the following days. 

Date	Day	Holiday
1 Jan	Mon	New Year's Day
9 Feb to 11 Feb	Fri to Sun	Seollal
1 Mar	Fri	March 1st Movement Day
5 May	Sun	Children's Day
15 May	Wed	Buddha's Birthday
6 Jun	Thu	Memorial Day
15 Aug	Thu	Liberation Day
16 Sep to 18 Sep	Mon to Wed	Chuseok
3 Oct	Thu	National Foundation Day
9 Oct	Wed	Hangeul Day
25 Dec	Wed	Christmas Day

  

 

RETURN/REFUND 

  

Request a Return 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.  

  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  

• All item packaging, documentation (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the returned items. Packaging must be unopened and seals intact (where applicable). 
• Items must be in new and unworn condition. 
• Any items that, because of customer negligence, misuse or tampering are, damaged, missing parts or in unsellable condition, will not be accepted for return. 
• Any item(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return. 

  

  

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

  

Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on sale items or gift cards. 

  

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

  

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.